Last updated: 2025-09-26
1. Who We Are#
This website is operated by MK Consulting, registered in Poland, with registered office at Tylna 4c/56 90-365 Łódź. We provide B2B AI voice-automation SaaS.
Contact#
Email: privacy@mkcg.pl
Postal address: Tylna 4c/56 90-364 Łódź, Poland
2. Scope#
This Privacy Policy covers personal data processed when you browse our website, use our forms (e.g., trial registration, contact), and interact with our marketing and support channels. If you are a customer of our SaaS, our Data Processing Agreement (DPA) governs how we process end-user data on your behalf.
3. Categories of Personal Data#
- Identification & contact data: name, business email, phone, company, role.
- Content you submit: messages, trial goals, notes in forms.
- Usage & technical data: IP address, device and browser info, pages viewed, timestamps, referral source (via analytics and server logs).
- Account/contract data (customers): billing/contact persons, subscription status, invoicing details.
4. Sources of Data#
- Directly from you (forms, emails, chat, calls).
- Automatically via cookies/analytics and server logs.
- From your employer/colleagues if they designate you as a contact.
5. Purposes & Legal Bases#
| Purpose | Examples | Legal basis (GDPR Art. 6) |
|---|---|---|
| Provide and administer trials | Create trial account, onboarding, support | Contract (b) |
| Respond to inquiries | Contact form replies, demos | Legitimate interests (f) to operate and grow the business; or Contract (b) when pre-contractual |
| Improve website & services | Audience measurement, UX diagnostics | Consent (a) for analytics cookies |
| Security & fraud prevention | Detect abuse, ensure availability | Legitimate interests (f) |
| Customer management & billing | Account contacts, invoicing | Contract (b) and Legal obligation (c) |
| Marketing to business contacts | News, product updates (B2B) | Consent (a) where required; otherwise Legitimate interests (f) with opt-out |
You can withdraw consent at any time (this does not affect processing prior to withdrawal).
6. Cookies & Analytics#
We use cookies and similar technologies. Non-essential cookies (e.g., Google Analytics) are used only with your consent via our banner. See our separate Cookie Policy for details and controls.
7. Sharing of Personal Data#
We share personal data with trusted providers only as necessary:
- Analytics: Google Analytics (Google Ireland Ltd.)
- Forms/CRM/Email: e.g., Formspree
- Hosting/CDN/Infrastructure: e.g., Cloudflare and cloud hosting providers
- Professional services: legal, accounting, consulting (under confidentiality)
- Where required by law or to protect our rights, users, or systems
We do not sell personal data.
8. International Transfers#
If data is transferred outside the EEA/UK, we use appropriate safeguards such as an adequacy decision or the European Commission’s Standard Contractual Clauses (SCCs), plus supplementary measures where appropriate.
9. Data Retention#
We keep personal data only as long as necessary for the purposes described above. Specifically:
- Trial registrations & contact form data: retained for the duration of the trial and up to 24 months after the last interaction, unless you request earlier deletion.
- Customer contract & billing data: retained for the contract term and thereafter for as long as required by law (typically up to 5 years under Polish accounting/tax rules).
- Analytics data (Google Analytics): retained according to our analytics settings (currently up to 14 months).
- Server & security logs: typically up to 180 days for security and fraud-prevention.
After these periods, we delete or irreversibly anonymize the data.
10. Your Rights (EEA/UK)#
You have the right to:
- Access your personal data and obtain a copy
- Rectify inaccurate or incomplete data
- Erase data (right to be forgotten) in applicable cases
- Restrict processing in applicable cases
- Object to processing based on legitimate interests (including direct marketing)
- Data portability (where technically feasible)
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a supervisory authority (in Poland: Prezes UODO)
To exercise your rights, contact us at privacy@mkcg.pl. We may need to verify your identity.
11. Security#
We apply technical and organizational measures appropriate to the risk, including access controls, encryption in transit, network protections, and supplier due diligence.
12. Children#
Our website and services are intended for business users and are not directed to children under 16.
13. Automated Decision-Making#
We do not make decisions producing legal or similarly significant effects solely by automated processing about website visitors or trial users.
14. Acting as Processor for Customers#
For SaaS functionality where we process end-user data on behalf of a customer, we act as a processor and the customer acts as the controller. Such processing is governed by our Data Processing Agreement (DPA).
15. Changes to This Policy#
We may update this Policy from time to time. The latest version will always be posted on this page. Material changes will be highlighted for a reasonable period.
16. Contact#
For questions or requests regarding this Policy or your personal data:
MK Consulting
Tylna 4c/56 90-364 Łódź
Email: privacy@mkcg.pl